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FAQ

What are hours of operation for Assault Air Bike customer service? 

Daily Hours of Operation for Customer Service:
Monday-Friday 8:00am-5:00pm PST
Closed Saturday/Sunday.

How can I get in touch with Assault Air Bike customer service? 

Contact customer service by calling 1 (888) 815-5559 or send us a message through our contact form.

How much will my order cost to ship? 

Shipping will be calculated at the time of checkout

What forms of payment do you accept online? 

We accept Visa, MasterCard and American Express.

Do I have to pay sales tax on my order? 

Only orders shipped to a California address will be charged sales tax.

What are the warranties on your products? 

Warranties differ from product to product. Specific warranty information can be found on each product page on this website.

Do you ship to a P.O. Box? 

No, we do not. We must have a physical address to deliver all shipments.

Are products available at the time I order? 

If a product is out of stock a notice will be listed next to the item.

How do I know when my order has shipped? 

You will receive a confirmation e-mail when your order ships. This will be sent to the email address associated with your account at the time of purchase.

How do I track my Assault Air Bike order? 

After your order ships you will receive a confirmation e-mail that will contain a tracking number which you can click on to track your order. If you have set up a assault air bike account, you will be able to log into the site and track your order there.

How can I get parts for my Assault Air Bike product? 

If for some reason, an Assault Air Bike product needs parts, you have several avenues to gain access to parts.Please look at your receipt and contact the dealer/store you purchased it from. If you bought it factory direct, Please call us toll free at 888-815-5559 and speak to our service department. You may also email us at info@assaultfitnessproducts.com.

What is your return policy? 

Any returns must be approved prior to shipping a product back. All products must be in original packaging and in new condition, on a pallet. If returned product is not in original packaging , new condition or on a pallet, a 20% restocking charge will be deducted from the remaining balance to be credited. All refunds will be less shipping, freight and handling costs incurred both directions.

How long will it take me to get my order? 

Once your order is received and processed, all in-stock items will be shipped within *2-4 days, excluding weekends.

Do you ship outside of the United States? 

Shipping offers are limited to the 48 contiguous United States. For shipping costs to other locations, please contact us via phone or email for a quote.

Are the Assault Air Bikes hard to assemble? 

Our Assault Air Bikes are designed to assemble quite easily. In fact, they are roughly 75% assembled right out of the box. Simply follow the instructions and allow yourself approximately 35-45 minutes. The tools to assemble the product are included.

What are the weights and dimensions of the Assault Air Bike? 

•Dimensions (Assembled): 50.9”L x 23.3”W x 48.4”H (cm 129.4L x 59.3W x 123H)
• Dimensions (Boxed): 51.25”L x 11.25”W x 35.3”H (cm 130.2L x 28.4W x 89.7H)
• Weight (Assembled): 98.1lbs (44.5Kg)
• Weight (Boxed): 109.1lbs (49.5kg)
• UPC#: 894458001630